Shipping

Shipping & Return Policy

 

Thanks for shopping at Lukze London.

Shipping Costs

All orders of £100 or above will come with FREE express DHL delivery service. For all orders less than £100 the following rates will apply:

Germany + UK: 1-3 days via. Standard Service - £2.49 / Tracked Service £3.99

Europe: 1-4 days via. Standard Service - £3.99 / Tracked Service £6.49

Rest of World: 5-35 days via. Standard Service - £5.99 / Tracked Service £8.49

 

 

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

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COVID-19 impact

International shipments may be subject to delays due to the COVID-19 pandemic. These may be caused by changes in transport procedures (e.g. border controls), changes in international transport (e.g. cancellation of previously used flight connections) and/or changes in delivery procedures in the destination country (e.g. quarantine or other protective measures).

We have updated our shipping locations and have disabled 39 countries from being able to place an order. However, it is difficult to update 200+ countries in real-time. As a result of the volatility of current information we must on the rare occasion amend or cancel your order. You will be contacted if this is the case. Below you will find the generalised possibility of delivery to your continent:

Europe: 100%

North, South and Central America & The Caribbean: 50%

Asia: 80%

Australia & Oceania: 85%

Africa: 70%

 

Note: It is now possible for us to ship to USA via Ocean Freight. - Long shipping times to be expected!

If you place an order and your country is affected in some way that will cause substantial delays, we'll contact you before shipping and ask you to confirm that you are happy to wait.