FAQ

ORDERING

What payment types do you accept?

We accept all major credit cards: MasterCard, Visa, American Express, Maestro, Discover and more.

We also accept PayPal and Bank Transfer.

We use secure payment processors including PayPal and Stripe.

What to do if I made a mistake in my shipping address/order?

Please contact us immediately using our Contact Form and we will make any necessary amendments.

What are the policies regarding customs duty and VAT?

When you order from a country within the EU you pay the price including VAT and no other fees are added. If you order from a country outside of the EU you may be liable to pay VAT, Customs Duties or Taxes when you receive the package. This fee is charged by the Postal Service in operation. These fees are not associated with Lukze and we will not be held reliable for them. Please contact your local customs authority for more details.

What does pre-order/back-order mean?

Both pre-order and back-order are ways to guarantee a product is reserved for you. Such as a high demand or Limited Edition product.

Pre-order means that the particular item chosen has not yet been released and is expected to be released on the advertised date. The item will be reserved for you until it is released. When an item shows as pre-order status you can simply add this to your cart, and pay the full amount for the purchase. You will then be sent your order as soon as the item is available - you will be emailed during the whole process to keep you updated.

Back-order means that the item is either made after we receive your order (special request/customised products) or that it is out of stock but the components are already in the process of being made. As soon as the product is back in stock it will be shipped out to your address - you will be emailed during the whole process to keep you updated.

SHIPPING

Does Lukze ship internationally?

Yes, we aim to ship to every country worldwide.

When can I expect my order to arrive?

All orders are shipped within 1-2 business days unless you are notified otherwise by a member of our team, or if the item is out of stock.

Delivery times vary on the destination country. As a guidline you should receive your order within 3-7 days (Europe) and 5-21 days (Rest of World).

From where are the items shipped?

FAQ

YOUR CART (0)

Special instructions for seller

Add a code?