COVID-19 CORONAVIRUS PANDEMIC - Lukze
On behalf of everyone at Lukze, I hope you and your loved ones are healthy and safe at this time.
I wanted to write to you to let you know what's been happening at Lukze.
After many days of uncertainty the government has finally clarified that non-essential online retailers can continue to operate as long as they are sure that they can safely practice social distancing and provide good standards of hygiene, which naturally due to our handmade products, we always do.
We have secure premises and I am confident that we can stick to these rules.
Our website remains open for orders. However, due to our shipping partner severely reducing their services there may be a delay in dispatching your order until further notice. Please see below for a full overview. All orders we receive now will be shipped either immediately or on the first day a service is available to the destination country again.
These restrictions have impacted our business and business partnerships in negative ways and we would like to thank everyone who has continued to support our boutique - it really means a lot.
As an incentive to help ease the reduced flow of orders and stay on top of our running costs we are offering all bracelets and watches at a discounted COVID-19 rate until further notice. All orders will also ship with a free gift. Alternatively if you would just like to support us, then gift cards are also available for purchase which can be redeemed at any time in the future - perfect for the many occasions throughout the year still to come. https://www.lukze.com/products/gift-card-1
As the situation and / or shipping restrictions evolve, I will be personally reaching out to everyone who completes the checkout process to confirm the circumstance of the that particular order.
Thank you for your support and understanding. Sending my best wishes and positive vibes to you all.
Benjamin - Director of Lukze
International shipments may experience delayed delivery times due to the COVID 19 pandemic.
Shipments to the following countries can no longer be shipped due to problems with transport, customs clearance and / or delivery in the destination area until further notice:
China / Hong Kong / Macau
There are also many delays and restrictions to certain areas in Austria, France, Italy and Switzerland.
Shipping and delivery of orders is currently not possible for the following destinations due to derivation or delivery restrictions in the respective destination area:
Antigua and Barbuda
Congo, Democratic Republic
Papua New Guinea
St. Helena / Ascension / Tristan da Cunha
St. Kitts and Nevis
St. Vincent and the Grenadines
Trinidad and Tobago
Wallis and Futuna
Central African Republic